Customer Service Policy

We are Green Gurus (ABN 19 876 300 544)
Operating in Western Australia. PO Box 1366, West Perth, 6872

All transactions are in Australian Dollars ($AU).

 

We respect and protect your privacy

Disclaimer — Green Gurus™ (ABN 19 876 300 544), partners and associates have endeavored to ensure that the information in this brochure is correct at the time of printing. Green Gurus™ or other parties mentioned in this brochure accept no responsibility or liability as a result of errors, misprints or changes to the information provided. Details regarding this conference were confirmed and correct at the time of printing. Green Gurus™ reserves the right to cancel or amend the workshop program, date and/or details at any time if required.

Registration and Cancellation Policy.

Green Gurus™ has set up this policy to assist all types of business activity taking place.

We appreciate that occasions arise which necessitate clients/companies to cancel their course or event due to unforeseen circumstances and we therefore try to be flexible in our approach to each individual case. Obviously though in some cases this has an effect on our costs and resources, i.e. rooms, Tutors, catering and we must try to ensure that all parties are not disadvantaged through loss of earnings etc. Any such issues are resolved at the discretion of Green Gurus™.

Public Courses (Open Course Bookings)

Registrations will be accepted in order of receipt of payment, to the maximum number of attendees per course (including unpaid registrations yet to pay via EFT). Any payments via Electronic Funds Transfer (EFT) are due strictly 48 hours from time of online booking/ receipt.  NO refund will be issued for cancellations prior to the booked event. However, registrations are fully transferable to another person within the same office for the same event or the booking of the same value can be postponed in the name of the original registered person to another date within the same year, dependant on availability. Attendees must advise Green Gurus™ (info@greengurus.com.au) prior to the event of a transfer of registration or postponement.

Customised Training / Events

For training or events delivered on a client’s site, the cancellation charge is 50% of the training fee. If a cancellation notice is received by Green Gurus™ less than 10 days prior to the training date, the cancellation charge is 100% of the training fee.